returns & refunds
Refund and Returns Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return:
- The item must be in the same condition as when you received it.
- It must be unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Note:
- Items returned to an intermediary shipping facility are not eligible for a refund. Only items sent directly to one of our warehouses are eligible.
- Customers are responsible for return shipping fees, which are non-refundable.
- Shipping costs are not refundable.
How to Start a Return:
To initiate a return:
- Contact us at hellopawlets@gmail.com.
- Once your return is approved, we’ll provide the return address and detailed instructions on how to ship the item.
Important: Items sent back without prior approval will not be accepted.
Order Cancellations:
- Orders can only be canceled within 1 hour of being placed.
- After 1 hour, the order will have already been registered in our system and forwarded to the shipping carrier.
If you have any questions about returns or cancellations, feel free to contact us at hellopawlets@gmail.com.